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adcam
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Jan 31, 2018

Losing connectivity with Viber app

Hi, I have been enjoying my soundwear.  Works great with my iphone, music, videos and Facetime.  However, every time I try to do a video or audio call with the Viber app it does not work.  In settings, it still shows I am connected.

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Shiloh_C
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Aug 25, 2017

Re: Soundwear volume issue

Author Accepted Answer selected by adcam

Hey adam,

 

Thanks so much for providing that information, I'll pass this along.

 

Just one more question - what version of the Viber app are you using?  Could you try deleting and reinstalling the app and test it out again?  

 

I hope that you have a restful weekend!

 

Take care,

Shiloh 

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Mohsin_S
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Dec 15, 2016

Re: Losing connectivity with Viber app

Hi there adcam!

 

Delighted to hear you are enjoying your Soundwear! Do you mind trying a few troubleshoot steps for us?  

 

Have you tested Viber with another Bluetooth speaker? Does it present the same issue? 

 

Let's try a reset of your SoundWear:

 

  1. Turn the speaker on
  2. Press and hold the Multi-function button and Volume - button for 10 seconds
  3. Once complete, the Bluetooth indicator flashes blue and a voice prompt prompts to select a language

Can you also clear the paired device list and re-pair to your iPhone? 

 

Let me know if this help!

 

Have a safe one,

Mohsin

adcam
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Jan 31, 2018

Re: Losing connectivity with Viber app

Yes it works with other bluetooth headphones such as my Airpods.  I will try the reset and unpairing later when I get home and update. Thanks.

adcam
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Jan 31, 2018

Re: Losing connectivity with Viber app

Unfortunately did ot work.  I even checked to be sure I had the latest update. Would have been perfect if it did.  Still have to carry the Airpods when using the Viber app.  Hopefuly this will be fixed with a future soudwear firmware update.

Shiloh_C
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Aug 25, 2017

Re: Losing connectivity with Viber app

Hey adcam!

 

So we'd like to escalate this issue up to engineering so we can investigate it a bit further and get some resolution for you.  Could you please just provide me with the following information:

 

  • Software version on the SoundWear
  • Which iPhone are you using? 
  • What iOS version is your phone running?

 

Thank you so much!

 

Take care,

Shiloh - Bose Support 

adcam
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Jan 31, 2018

Re: Losing connectivity with Viber app

I don't have my soundwear at work right now but it was the latest done through the Bose connect app.  My IOS is 11.2.5 and my iPhone is the 8 plus.  

Shiloh_C
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Aug 25, 2017

Re: Soundwear volume issue

Author Accepted Answer selected by adcam

Hey adam,

 

Thanks so much for providing that information, I'll pass this along.

 

Just one more question - what version of the Viber app are you using?  Could you try deleting and reinstalling the app and test it out again?  

 

I hope that you have a restful weekend!

 

Take care,

Shiloh 

adcam
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Jan 31, 2018

Re: Soundwear volume issue

Hi Shiloh.  Viber app is 8.2.1.  Reportig back that it now works!  Thanks for finding the solution!

Shiloh_C
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Aug 25, 2017

Re: Soundwear volume issue

Hey adcam!

 

Yay!  That's fantastic news, thank you kindly for updating me!  Please enjoy your listening and let me know if you ever need anything else.

 

Be well,

Shiloh 

Wordpuddles
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Oct 26, 2019

Re: Soundwear volume issue

This issue still exists on the latest version of viber. When placing a call on mobile or wifi the bluetooth is inexplicably disconnected after a single ring. I haven't found a resolution for this online at all. I wished there was an app to force it to stay connected.