Losing connectivity with Viber app

[adcam]

Hi, I have been enjoying my soundwear.  Works great with my iphone, music, videos and Facetime.  However, every time I try to do a video or audio call with the Viber app it does not work.  In settings, it still shows I am connected.

[Mohsin_S]

Hi there adcam!

Delighted to hear you are enjoying your Soundwear! Do you mind trying a few troubleshoot steps for us?  

Have you tested Viber with another Bluetooth speaker? Does it present the same issue? 

Let's try a reset of your SoundWear:

1. Turn the speaker on
2. Press and hold the Multi-function button and Volume - button for 10 seconds
3. Once complete, the Bluetooth indicator flashes blue and a voice prompt prompts to select a language

Can you also clear the paired device list and re-pair to your iPhone? 

Let me know if this help!

Have a safe one,

Mohsin

[adcam]

Yes it works with other bluetooth headphones such as my Airpods.  I will try the reset and unpairing later when I get home and update. Thanks.

[adcam]

Unfortunately did ot work.  I even checked to be sure I had the latest update. Would have been perfect if it did.  Still have to carry the Airpods when using the Viber app.  Hopefuly this will be fixed with a future soudwear firmware update.

[Shiloh_C]

Hey adcam!

So we'd like to escalate this issue up to engineering so we can investigate it a bit further and get some resolution for you.  Could you please just provide me with the following information:

• Software version on the SoundWear
• Which iPhone are you using? 
• What iOS version is your phone running?

Thank you so much!

Take care,

Shiloh - Bose Support 

[adcam]

I don't have my soundwear at work right now but it was the latest done through the Bose connect app.  My IOS is 11.2.5 and my iPhone is the 8 plus.  

[Shiloh_C · Accepted solution]

Hey adam,

Thanks so much for providing that information, I'll pass this along.

Just one more question - what version of the Viber app are you using?  Could you try deleting and reinstalling the app and test it out again?  

I hope that you have a restful weekend!

Take care,

Shiloh 

[adcam]

Hi Shiloh.  Viber app is 8.2.1.  Reportig back that it now works!  Thanks for finding the solution!

[Shiloh_C]

Hey adcam!

Yay!  That's fantastic news, thank you kindly for updating me!  Please enjoy your listening and let me know if you ever need anything else.

Be well,

Shiloh 

[Wordpuddles]

This issue still exists on the latest version of viber. When placing a call on mobile or wifi the bluetooth is inexplicably disconnected after a single ring. I haven't found a resolution for this online at all. I wished there was an app to force it to stay connected.