Companion 2 Series III no longer connecting to laptop
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Bose product name
Companion 2 Series III
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Acer Aspire A515-52G laptop
Detailed description of the issue and steps to reproduce
The speakers are no longer connecting to my laptop. Can't use it for music, Zoom/Skype, etc. I turn on (for example) my music and it only plays through the laptop speakers.
If I remove the speaker plug from the laptop and re-plug it in, I get a message saying "Realtek Audio Console -- Which device did you plug in" Choices are Line In, Mic In, Headphone, Speaker Out, Headset. I've tried all of them (I think should be Speaker Out); none of them works.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Quiet home office
When did you start to experience the issue? Did it work correctly previously?
In the last couple months I started having issues. Previously, there was no issue.
Any troubleshooting steps you took
Used the laptop troubleshooting feature. It says the device is not plugged in. However, I've checked all connections and it is plugged in.
It does not show the speakers in the Sound settings.