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jan.klan
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Sep 3, 2020

Bose Companion 5 not working with latest Mac OS

There are many threads over the Internet discussing issues with Bose Companion 5 when connected via USB to any recent version of Mac OS. I found no answer in those discussions, but I found a solution and I'd like to share it here. All the old threads are locked, so I can't post a reply, so here we are. Chances are you exactly know what I'm talking about if you found this page in your search engine results 😉

 

What was happening: My Companion 5 frequently stopped working after a little while of having the music paused, or when I switched audio outputs (think listening music via speakers, then making a call via headphones, then wanting to switch back to loud music via speakers - the second time no sound went out until I disconnected and reconnected the USB cable).

 

I am running a 16" Macbook Pro with all the latest updates. The issue occurred when the speaker was connected using a USB-C to USB-A dongle and then USB-A to USB-B cable.

 

All my issues disappeared when I used USB-C to USB-B cable without any dongles.

 

I currently have it connected to an USB-C port LG UltraFine and all the issues are gone.

 

This issue is being discussed on many places, including Bose and Apple community support forums and here. The common advice was to use the auxiliary input instead of USB. 

 

List of discussions I found with no answer:

 

https://discussions.apple.com/thread/250468500

https://discussions.apple.com/thread/250406981

https://discussions.apple.com/thread/8113307

https://community.bose.com/t5/Home-Theater-Speakers-Archive/Companion-5-speakers-unstable-after-Mac-...

https://community.bose.com/t5/Home-Theater-Speakers-Archive/Bose-Companion-5-and-Mac-OS-Mojave/td-p/...

https://forums.macrumors.com/threads/bose-companion-5-sierra-compatibility.2019013/

5 REPLIES 5
Whitesheep
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Jan 31, 2021

Re: Bose Companion 5 not working with latest Mac OS

Hello, it is any type of USB Type C to USB Type B would work for the mac and companion 5 speaker? 

Thank you.

alexa1
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Mar 7, 2021

Re: Bose Companion 5 not working with latest Mac OS

i am facing the same issue in my mac OS .
CV4006
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Aug 5, 2021

Re: Bose Companion 5 not working with latest Mac OS

I just connected my Bose Companion 5 to my imac 2021 and it works great, in the sound settings it was already detected and I just changed it to Bose USB audio and it works perfect 

alex.morris
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Aug 4, 2021

Re: Bose Companion 5 not working with latest Mac OS

Jan,

 

Thanks for sharing!, I had the same issue on my mbp 15" 2018, I have been using the USB-C Digital AV Multiport Adapter on my equipment and experimenting frequent disconnects, after reading your message I changed the adapter to a USB-C to USB adapter - both mac branded, and after the change I can officially certify that the problem "has gone away"..., I have used the new cable for about a week now with no disconnects..., so thank you, thank you, thank you!

 

Regards

alex.morris
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Aug 4, 2021

Re: Bose Companion 5 not working with latest Mac OS

I went ahead and replaced the USB-C Digital AV Multiport Adapter - which was the one I had been using and had this intermittent disconnect problem, with the USB-C to USB Adapter (P/N MJ1M2AM/A mac branded) and the problem went away

 

Hope this helps