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Sonnenblumenkind
Participant
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Jun 28, 2020

Spotify doesn't work anymore on Soundbar 500

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

Soundbar 500

Country

Germany

Firmware Version

11.0.16-4+0cee2a1

App Version

 

What devices were you using that were affected and what version are they on

Pixel 2XL Pixel 4a Various Computers

Detailed description of the issue and steps to reproduce

If I select a track in Spotify and choose the Soundbar 500 to play it on, it shows the title in the Bose App and Spotify App, 2 white lights flash on the soundbar and nothing plays.

If I select a podcast in the Bose App however it plays just fine. The Bose 300 speakers on the same network work also just fine with Spotify (or a Podcast for that matter).

1 REPLY 1
rickatk
Expert
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Nov 12, 2015

Re: Spotify doesn't work anymore on Soundbar 500

@Sonnenblumenkind log out of you Bose Music App account…log back in.