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mcnaugha
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Mar 9, 2019

QC earbuds reporting battery low unexpectedly

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

QC Earbuds

Country

UK

Firmware Version

2.x latest

App Version

Latest

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPhone or LG TV

Detailed description of the issue and steps to reproduce

About once a week now the earbuds report low battery within minutes or turning them on from having been on charge in the case all day. The app says they’re anywhere from 80-100%. They shutdown shortly after.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Not applicable

When did you start to experience the issue? Did it work correctly previously?

It probably started a few months ago and is increasing in frequency. They are about 10 months old now. They were fine before. 

Any troubleshooting steps you took

 

I tried the reset process but it didn’t stop it for long.

 

ive updated the firmware to the latest within the last week and it’s happening as is write this.