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rjephdbose
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Oct 15, 2020

Soundsport - it's flashing!

Hi. My problem seems to be shared with others on this Forum and on the Internet. The Soundsport Free suddenly and inexplicably stopped working on my Amazon Fire yesterday with no warning. Now the white light flashes or goes off, but when I press the on/off button it starts flashing again. Did all the suggestions; holding down the on/off for more than 10 seconds, plugging and unplugging from the base charger – 7 different times using longer and longer time sequences, removing and reinstalling the connection on Bluetooth (both with the Amazon Fire and on my Envy laptop), updating the firmware and finally calling Bose Technical Assistance. This was all to no avail! Both devices show that it is successfully paired with the Soundsport; however, the Fire says it can’t connect and the Envy shows it as disabled on the sound panel.

Naturally the warranty expired in September. Any final suggestions before I chuck the product and move to another manufacturer?