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mharvey370
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Registered since

Sep 25, 2021

QC 35 11 Gaming Headset wont connect to Sony STR DH770 AV reciever

 

 

Bose product name QC35 11 Gaming Headset

 

Country USA

 

Firmware Version  4.8.1

 

App Version : Sept 20  2021

 

What devices were you using that were affected and what version are they on

Detailed description of the issue and steps to reproduce :  Sony STR DH 770 AV Receiver  Bluetooth will not connect, however the Sony AV Receiver is seen on the Bose connect app but headphones won't connect.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took,: looked for firmware update at Bose and Sony. None available.   Considering returning Bose headphones because of this issue. Any ideas would help.