Soundsport Wireless; buttons dead and cannot switch off
as of yesterday the buttons of my Bose Soundsport Wireless are dead.
Cannot control volume, play/pause and more importantly power off/on, although the headphones are still working correctly as sounds is being played as before.
It might be a coincidence but the issue started when I moved out of range of my mobile phone and the headphones notified that connection was lost. I moved back into range and the headphones reconnected automatically but the reaction to volume buttons started to be very slow, like volume would change 10 seconds after pressing, and shortly after stopped working completely.
I waited complete discharge of the battery hoping that it would be tantamount to a reset but after recharging the problem is still there.
Please community managers, DO NOT suggest to reset the headphones because the device CANNOT BE SWITCHED OFF: it looks like a firmware issue and I'd love to have a reset button to press but unfortunately it is not there.
I found posts describing similar issues but unfortunately no solution other than servicing the headphones (it would be the second time, first time due to heavy battery drain).
Any last suggestions before I call Bose support?