Replacement Sleepbuds

[Hhv]

After speaking with customer service yesterday, I am awaiting a replacement set of earbuds. My questions regard the return of my defective sleepbuds. The first time they replace my sleepbuds, they shipped them immediately and I was able to use that packaging to ship the defective ones back. Is that no longer the case? Also, the email I received said not to send the cord or the case back. The first time, they replaced both the buds and the case, and I see here that other people have returned the case. Am I supposed to return the case or not? This time, the problem is with the buds themselves, if that helps. Thanks!

[Jeff_G · Accepted solution]

Hello Hhv, 

Thank you for your post in the Bose community.

It is normal practice to send the product first, then once we have received the item, the replacement ships. The full turnaround is typically just under 3 weeks. 

We recommend you keep accessories as spares but ensure you send the sleepbuds and the charging case. 

Kind regards,

Jeff G

Bose Community

[Hhv]

That’s frustrating. I just shipped the buds. I re-read the return instructions and it specifically said to keep all accessories such as the case, so I did.

[GLJ Lake Tapps]

My replacement sleep buds just failed.  can i get another replacement at this time?

[Tegan_M]

Hello GLJ Lake Tapps,

Sorry to hear this. Replacements will be down to the availability in your region. 

For the most accurate information regarding what service options are available to you, please reach out to your local Bose product support team. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

Thank you.