Can’t connect left bud

[DianaMoschitz]

I updated my library on my sleep buds and since then I cannot connect my left bud. I don’t know if the update is part of the problem but either way I’m disappointed. I’ve had them for 2 weeks and loved them, was super excited for the new sounds and now can’t use them at all.

I’ve tried all the tips that the app suggests but no luck.

[Jeff_G · Accepted solution]

Hi DianaMoschitz, 

Thanks for posting in the Bose Community, welcome to the forum. 

Before posting, be sure to do a search for your issue as others may have experienced the same thing, and it is better forum etiquette to continue the thread rather than start a new one about the same topic. 

In regards to the issue you are having, please ensure it is achieving a full charge - there are two LED strips on the case that pulse during their charge and will turn static upon reaching 100%.

If you haven't already tried, please attempt a case reset by inserting a thin object into the hole on the back of the case until you feel a click. 

Finally, please try checking for an update. This can be done on the app or on a computer by visiting this link, then connecting the case to the computer, with the earbuds docked using the charging lead when prompted.

If none of these options help to resolve the issue, please reach out to service in your country of residence. Details can be found here.

I hope this helps.

Kind regards, 

Jeff G - Community Support

[Vicky_W]

@juliana33012 I am sorry but we are unable to see your message, are you able to repost it?