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cooperwo
Participant
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Registered since

Aug 13, 2021

remote replacement

My remote for the wave system stopped working. If I buy a replacement will it automatically connect with my radio?

 

Wave system

 

USA

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Vicky_W
Moderator

Re: remote replacement

Hello Cooperwo, 

 

Thanks for reaching out and welcome to the Bose Community! 


The best option here would be to reach out to your local customer support center and explore the stock availability for your remote. You can do this by clicking this link here. As you are in the US you can also reach out via Facebook or Twitter and one of our team can help you there. 

 

However, I would like to confirm, have you tried any troubleshooting to resolve this first? As you may not need a new remote. The first thing we would want to look at is changing the batteries, then if needed, we can explore some troubleshooting. However, I would need to know which model of Wave you have to do this. This can be identified using the serial number lookup tool here. The serial number is around 6 digits and should be on the back of your system.

 

Let me know if you need anything else. 

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