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lgleon
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Registered since

Aug 9, 2021

Sounddock 2 strange sound

Hey there,

 

I live in Berlin (Germany) and I have a Sounddock 2, which I usually used together with an iPhon 4s or with a Bluetooth Adapter (5). Last month I didn´t use it and  I took the iPhone off. When I put the iPhone in the Sounddock again, there comes some noises like... UKW or KW Radio waves sound. The same noise comes out also when I puth the Bluetooth Adapter.

Can someone help me telling me what are those noises?

Thank you.

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Sam_F
Moderator

Re: Sounddock 2 strange sound

Hey Igleon,

 

Thank you for taking the time to post - I hope your SoundDock has served you well!

 

I'm sorry to hear you're noticing an audio issue - does there look to be any damage to the connection port on the product? Have you tried using a different mobile device, and cleaning all connection ports on your device before connecting, to see if there's any difference!

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