Bose Soundbar 700 microphone on/off indicator with solid red light

[Kr1s]

I recently bought Bose Soundbar 700. It works fine except the connection between the universal remote and my Sony TV. This afternoon, I suddenly noticed that a single red light remains lit. I understand it is the microphone on/off of Alexa. I have tried tap, tap & hold and even reset the soundbar. There is, however, no luck for me. The solid red light is still there. Can anyone give me a hand on it? I really need the voice control via Alexa. Millions of thanks in advance.

[Ewaern]

I have the exact same problems. Can’t register my Sony TV and the red light always on...

[Brandon_M]

Hi Kr1s and Ewaern,

Thank you for the posts, and welcome to the community.

Have you connected your systems to Wi-Fi/Ethernet and gone through Alexa setup in the Bose Music app? 

As well, make sure you're pressing the microphone button straight on with your finger, as its a touch sensitive button.

Let us know if you have any questions.

Best Regards,

Brandon - Community Support

[Kr1s]

Hi Brandon,

Thanks for your reply. Yes, the soundbar is connected to my router by Wi-Fi and had gone through Alexa setup successfully. I have tried several times:

• tapping the microphone button directly
• unplugging the soundbar from power
• resetting the soundbar

but no luck at all.

[perry.hill1@cox.net]

I'm experiencing the same problem. I can't speak to Alexa through my sound bar, therefore, I must use the remote to do anything with the sound bar. Unlike using my Alexa fire TV box that controls my TV and other smart devices. Thinking about returning my sound bar with sub, paid over $1000.00 for this system; expect it to work without the problems that I'm having.

[Nanelken@roadrunner.com]

I feel the same about returning and I bought the complete package. Every other day the red microphone light will stay red and can not be activated. Keep doing resets and sometimes I just give up. Also when turning on I am hearing a crackling sound. Has anyone gotten the red light issue resolved or are you returning the product?

[Joel_D]

Hello Nanelken,

Thanks for the post and welcome to the community.

This is not normal behavior of the Soundbar 700; we would suggest to exchange it for another one. 

You can contact support if you go HERE, select your region, scroll to the bottom of the page and choose "Contact Us."

Kind Regards,

Joel - Community Support

[geoffduc]

I had the same problem until i tapped just behind the mic symbol then the red LED went off

Not sure this is normal or not

[Joel_D]

Hi geoffduc,

We appreciate your help on the community.

This is always much appreciated.

Kind Regards,

Joel - Community Support

[LadyFafa]

Hello

Im also experiencing the same issue.
However yesterday, the light went off and I used Alexa on the bar. This morning, the light is on and cannot get it off.
If the bar has an issue, i will have to ship it back to Belgium (it will cost me alot of money) as I live in Congo (Africa)

This is really annoying and seems like alot of buyers are experiencing the same problem

Please let me know how i should proceed