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Loosearrow01
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Nov 24, 2020

L1 Pro 8 and pro 32 Randomly Turning off

 

Bose product name: L1 Pro 8 and L1 Pro 32

 

Country: USA

 

Detailed description of the issue and steps to reproduce: Recently I have had an issue with my pro 32 where after setting up for a gig it would just randomly power down. Check all the cables, swapped out cables, and changed outlets and still had the same problem. It would stay on for 1-3 minutes then power down. Once I started playing it did stay on, but during breaks it would power down again. I usually run music via bluetooth during breaks, but it was unusable. A few days later I was playing a smaller show and took my l1 pro 8 out and it had the same exact problem. Even with nothing connected to the PA system it still would turn off. 

 

When did you start to experience the issue? 2/9/22 Did it work correctly previously? Yes

 

Additional gear used (e.g. instruments, mics, FX pedals, etc.): Voice live 3, LR Baggs EQ and reverb pedal, Voodoo Lab Pedal Power X4, Earthworks SR40v, Martin D16, and Boss Wl-20L wireless guitar system, Bose t4s. 

Where did you experience the issue? (e.g. home, bar, performance hall, etc.) At the Bar and at a winery.

 

Any troubleshooting steps you took: Disconnected everything then reconnected, put the PA on its own circuit, swapped out power cords, 

 

What devices were you using that were affected and what version are they on? (Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) Samsung S20 Ultra

 

App Version:1.03-1490

 

Firmware Version: 1.0.2 

 

5 REPLIES 5
Loosearrow01
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Re: L1 Pro 8 and pro 32 Randomly Turning off

I have done some more testing while at home and what I found is that it is the Bluetooth connection that is turning the speakers off. I did a factory rest on both speakers and they worked just fine until I connected them to my phone, Galaxy s20 Ultra running Android 12. My problems started right after my phone upgraded to Android 12 so I'm not sure if it's the phone turning the speaker off or if its a problem in the firmware of the speakers or the BOSE MOBILE app. If you are having the same problems unpair your phone from your speakers, press and hold the power button for the 10 seconds to do a rest, then it should work. Its just a shame that I have to lose the bluetooth and mobile app mixing features - which were a key point on buying not 1, but 2 new PA's. 

Jeremy_U
Moderator

Re: L1 Pro 8 and pro 32 Randomly Turning off

Hello Loosearrow01, 

 

Could you please confirm that you was playing music via Bluetooth when the system powered down automatically?

Loosearrow01
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Re: L1 Pro 8 and pro 32 Randomly Turning off

It would power off even when no music was playing through Bluetooth. As soon as the connection was made to my device the PA would power off within a few seconds. 

Jeremy_U
Moderator

Re: L1 Pro 8 and pro 32 Randomly Turning off

Hey Loosearrow01, 

 

That sounds like a potential hardware fault to me - this is definitely not expected behavior. My suggestion would be to give our support team a call to explore service options - you can find the relative details via bose.com/contactus

 

Hope this helps!

Loosearrow01
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Re: L1 Pro 8 and pro 32 Randomly Turning off

I would think hardware fault too, but the fact it started at the exact same time on two diffence systems definitely points to a software problem. Both PA systems operate perfectly fine until they are paired to Bluetooth. The fact that it all started the same week my Galaxy s20 ultra updated to Android 12 points to either a problem with how the phone connects to the PA via Bluetooth. Statistically speaking, 2 different PAs having the same hardware failure/problem at the same time is highly unlikely. I'm guessing it will be able to be fixed via a firmware update to either the PA system or the Bose app.