Bose QC Earbuds: Left earbud not working
I have the Bose QC Earbuds. Today the left earbud stopped working. It is definitely charged and powered on. In fact, when I put it in my ear it makes the opening noise, tells be battery level, and says I am connected. After that, it won't produce any noise even as the right earbud does so normally. It does make a odd "white noise" that fades in and out. The in-ear detection works - if I take out the left earbud, the right earbud does stop playing. I have tried everything in the FAQ: (1) Bluetooth has been fully reset, include fully deletion from phone and new setup; (2) Firmware is up to date; (3) Phone has been restarted; (4) I have tried various sources of audio.
I tried the text message support, nobody called me back. Separately, I waited on your support line for over 30 minutes and finally gave up. How do I get help on this?