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Thank you for your interest in Bose Hearphones. This Community board has been archived. If you are in need of assistance for your Bose Hearphones, you can find Troubleshooting, How To’s and options to Repair or Replace here. For direct assistance, click here. Thanks!
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Registered since

Mar 17, 2021


Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to for a helpful post on how to find relevant information, including your firmware and app version information!


Bose product nameHearphones




Firmware Versionxx


App Versionxx


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)iPhone SE

Detailed description of the issue and steps to reproduce Power switch not working


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)All


When did you start to experience the issue? Did it work correctly previously?Yes


Any troubleshooting steps you tookReturned product.


Still waiting for refund more than a month and a half after being told I would get it in 10 to 14 days.  I can’t get any answer as to when I can expect the refund of $400.  Please help!


Re: Refund



Thanks for reaching out. I am very sorry to hear that you are still waiting on your refund. 


Regrettably this is not something we are able to look into via the community. Please reach out to your local Bose product support team for assistance.  You can reach out to your local support team by clicking this link and selecting your region. This will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 


Thank you.

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