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tennismargie
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Registered since

Aug 31, 2019

Sounddock sound

I have a SoundDock that is 14 years old. It just stopped working. The phone is connecting but no music comes out of the speakers. Is there a way to fix this? 

 

Hope to hear from someone.

 

1 REPLY 1
Jeff_G
Moderator

Re: Sounddock sound

Hello tennismargie, 

 

Thanks for reaching out to Bose. 

 

I'm very sorry to hear you are having issues with your SoundDock. 

 

Can you please confirm:

 

1. When you say the phone is connecting, is it charging?

2. Are you using a smartphone that features the 30 pin connector, or are you using a newer iPhone that features a lightning port, so an adapter is being used? 

3. Have you checked the power cable to ensure it is connected to the system the correct way round? If it is inserted in the wrong orientation, you may still get charge, but no audio from the speaker. 

 

I'll look forward to hearing from you. 

 

Kind regards, 

 

Jeff G - Community Support 

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