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dwgemster
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Sep 23, 2021

QC45 not recognized by Bose Connect

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on h information, including your firmware and app version information!

 

Bose product name

QC 45

Country

USA

Firmware Version

As received

App Version

16

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Android Samsung Galaxy S21

Detailed description of the issue and steps to reproduce

The Bose Connect App does not recognize the QC45. 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

All

When did you start to experience the issue? Did it work correctly previously?

Never worked.

Any troubleshooting steps you took

All suggested troubleshooting. Such as re-pair Bluetooth, reset the App, reload the App, restart the QC45, restart phone, cleared cache, etc 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Morlock
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Dec 4, 2016

Re: QC45 not recognized by Bose Connect

Author Accepted Answer selected by dwgemster

I haven't tried the 45s yet, but I would assume they use the Bose Music app (most of the recent headhones do). and not the Bose Connect app.

View solution in original post

2 REPLIES 2
Morlock
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Dec 4, 2016

Re: QC45 not recognized by Bose Connect

Author Accepted Answer selected by dwgemster

I haven't tried the 45s yet, but I would assume they use the Bose Music app (most of the recent headhones do). and not the Bose Connect app.

dwgemster
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Sep 23, 2021

Re: QC45 not recognized by Bose Connect

Thank you, yes I figured it out eventually on my own.  Zero help on the Bose web site as to manage this. I placed a ticket on the so-called robust help system, no reply. Thanks again for the response, much appreciated.