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308winchester
Participant
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Registered since

Jul 19, 2021

Bose NC 700 charging port melted

Plugged my headphones in the charger and went to sleep, woke up to my 700's melting and burning my sheet covers on my bed! Plugged if out from the plug but it is already too late. I saw various other posts like this and the only fix is replacement, however when I checked ok the bose website by serial number, apparently my warranty ran out (even though I bought them for Christmas 2020 which was less than 6 months ago), what am I supposed to do? Also disappointed that if I didn't wake up and stop the headphones melting, the sheets might have caught fire... Never seen a charging port melt on an almost 400$ product in 2021! 

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3 REPLIES 3
Tegan_M
Moderator

Re: Bose NC 700 charging port melted

Hello,

 

Thank you for reaching out to the Bose Community. 

 

We are shocked to hear of your experience, we have sent you a direct message on the community forum, please take a look at this and respond to the community admin so we can assist you with this matter.

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Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
eeeeemmi
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Registered since

Sep 6, 2021

Re: Bose NC 700 charging port melted

I had the same thing happen unfortunately with the cable it came with. I was also scared of the fire hazard.

melted headphones.jpeg

Hector_B
Moderator

Re: Bose NC 700 charging port melted

Hello eeeeemmi, 

 

Thank you for posting and welcome to the Bose Community. This isn't something you should be experiencing with your headset. 

 

Please avoid charging or powering on the product. We have sent you a private message to assist you further with this. 

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